User Journeys

The following flow diagrams provide a high-level understanding of the user journeys in the SME Origination.

• Creating a new application
• Resuming an application

Creating a new application

SME Onboarding

• Non-Existent User: This scenario applies to a new user who wants to open a new account with the bank.
  The following flow diagram illustrates the Origination app flow in this scenario.
  

  

• Existent User: This scenario applies to an existing customer of the bank who wants to open a new account.
  The following flow diagram illustrates the Origination app flow in this scenario.

  

SME Lending

• Non-Existent User: This scenario applies to a new user who wants to apply for a loan product.
  The following flow diagram illustrates the Origination app flow in this scenario.
  

  

• Existent User: This scenario applies to an existing customer of the bank who wants to apply for a loan product.
  The following flow diagram illustrates the Origination app flow in this scenario.

  

Resuming an application

This scenario is applicable when a user resumes an application that is not fully completed. The following flow diagram illustrates the Resume Application flow in the Infinity Origination app.