Introduction to Australia Base

The Australia Base module provides specific model configuration for collateral, sector codes, etc. It also includes call centre screens with easy navigation to assist customers better. The call centre screens consist of customised Single Customer View, Arrangement Overview, Payments link, and Admin menu for quick navigation.

Role Based Home Pages

Temenos Transact provides this functionality for home pages based on the user’s role. This allows the bank users, Call Centre, or Customer Service Agents, to access the data and functionality they require, investigate and correct payment exceptions, and other day-to-day functions. Also, users are able to perform manual operations for loans, deposits and payments.

The benefits of this functionality are:

• Ability to log in to the Home Page of the Call Centre or Customer Service Agent and view the available features.
• Ability to service a customer via the Single Customer View which has the AUMB features.
• Ability on Arrangement Overview to view the AUMB features and make amendments to the account.
• Ability to log in to the Home Page – Administrator and view the AUMB features.

Temenos Transact provides this functionality for home pages based on the user’s role. This allows the bank users, call centre, or customer service agents, to access the data and functionality they require, investigate and correct payment exceptions, and other day-to-day functions. Also, users are able to perform manual operations on loans and deposits.

The Alternate Account Number of type Cust Ac No - Customer Account No. has been displayed prominently on the top of the Arrangement Overview and in the Single Customer View screens as this is the number that is used for customer correspondence in Australia.

Alternate Account No Generation and User Transaction Restriction

The Alternate Account Number Generation functionality allows banks to automatically generate an alternate account number for each account as per the bank configuration.

Temenos Transact facilitates the automatic generation of alternate account numbers in numeric number format, where the starting number is defined by the bank and the system keeps incrementing this number by one for every other alternate account number that is generated.

The CMBASE.ALTERNATE.ID.PARAM parameter application is used to configure the way the alternate account numbers are generated during the arrangement creation.

In the User Transaction Restriction functionality, if a bank user is also a customer of the bank and has a Temenos Transact account, then the system will not allow the user to credit or debit that account based on the user login.

The User Customer Number field has been added to the USER application and it is used to manually capture the Customer Number of the bank user.

The system will check whether the customer of the account (arrangement) is the same as the User’s Customer Number stored in the USER application. If it is the same, then the system will not allow the user to commit the credit or debit activity.