Introduction to Customer Processing

The Customer Processing module allows the creation and maintenance of the customer data. The module contains the Customer Account Enquiries functionality which allows banks to use the International Bank Account Number (IBAN) and Social Security Number (SSN) number as search criteria when searching for the details of an account and the Overdrawn Account Enquiry functionality which allows banks to view the overdrawn accounts in a single page for daily supervision.

Click here to understand the terms and abbreviations used in this module.

Customer Id Validation Check

Banks in Finland will obtain details of the Finnish Social Security Number and Business ID of the customer during the new customer on-boarding process customer and then, this Id structure is validated in Temenos Transact.

• Social Security Number: In Finland, the Social Security Number (SSN) generated by the Population Register Centre (PRC) is given to all Finnish citizens just after they are born. The Finnish SSN can also be given to foreign persons who are living in Finland either permanently or temporarily (at least a year).
• Business Id: The Business Id is given to corporate customers by the Finnish Authority (SAT). A newly founded company can get its Business Id as soon as the establishment documentation is registered with the Business Information System.

The SSN/Business ID new local reference field name was introduced as part of this functionality. Once the customer record is created with the SSN/Business ID in Temenos Transact, the user will be able to search those customer records with the respective SSN/Business ID local reference field.

The benefits of the Customer Id Validation Check functionality are:

• The user will able to validate the SSN ID for individual customer and Business ID for corporate customers in Temenos Transact.
• Ability to search the existing customer record in Temenos Transact using the SSN/Business ID local reference field.

Deceased Customers

The Customer Processing module also covers the actions needed to be taken in the system when a customer is deceased.

Once the customer is deceased, the information regarding the date of death of customer will be updated in the system. Once the information is entered, certain functionalities or restrictions in the system will be triggered automatically.

Postal Code

This functionality helps the user to simplify and ease the customer on-boarding process by automatically defaulting the municipal code and subsidy code based on the input value in the Postal Code field. Post this functionality, the users need not explicitly input the municipal code and subsidy code values.

The benefits of this functionality are:

• The user need not explicitly key in the municipal and subsidy code, these will be defaulted automatically based on the input in the Postal Code field.
• This will help in simplified and efficient customer on-boarding process.
• This will also help in maintaining the postal, municipal and subsidy codes in an organized manner thus avoiding human errors.

Customer Account Enquiries

Banks have a common requirement to ensure that all the account enquiries will need to be enhanced in order to incorporate the IBAN and SSN as part of the search criteria. The changes for the IBAN and SSN must also be incorporated as part of specific fields in associated account screens.

This functionality allows banks to use the IBAN and SSN number as search criteria’s when searching for the details of an account.

The IBAN can be stored at the account level during the creation of an arrangement.

The bank users can access the following enquiries as part of this functionality:

• The ENQ AC.LOCKED.AMT.FI enquiry is used to view the details of the locked amounts.
• The ENQ AA.FIND.DORMANT.ARRANGEMENT.FI enquiry is used to find the dormant arrangements.
• The ENQ CUSTOMER.DETS.SCV.FI enquiry is used to find the customers' details along with the SSN or Business Id.
• The ENQ ACCT.STMT.HIST.FI enquiry is used to view the details of the balances on statement dates.
• The ENQ STMT.ENT.BOOK.FI enquiry is used to view the details of the account statements.
• The ENQ EB.CONTRACT.BALANCES.BALANCE.FI enquiry is used to view the contract wise balance details.
• The ENQ ACCT.AVERAGE.BAL.FI enquiry is used to view the account average balance for an account for a specific period.
• The ENQ ACCOUNT.DETAILS.ARR.SCV.FI enquiry is used to view the account summary details.
• The ENQ ACCOUNT.DETAILS.SME.FI enquiry is used to view the small and medium enterprises (SME) account details.
• The ENQ CREDIT.CARD.SCV.FI enquiry is used to view the credit card details.
• The ENQ ACCOUNT.STATEMENT.FI enquiry is used to view the account statement details.
• The ENQ AA.FIND.ARRANGEMENT.AR.FI enquiry is used to find the account details.
• The ENQ AA.FIND.ARRANGEMENT.HLD.AR.FI enquiry is used to find the pending account details.
• The ENQ AA.FIND.ARRANGEMENT.CLS.AR.FI enquiry is used to find the matured or closed account details.

Overdrawn Account Enquiries

Banks have a common requirement to ensure that all the overdraft account enquiries will need to be enhanced in order to incorporate the IBAN and SSN or Corporate ID as well as branch or DAO code part of the search criteria and outputs. These changes must be incorporated across the account enquiries for current regular overdrafts, current overdrafts wherein limit not attached and current overdrafts wherein limit is exceeded.

This functionality allows bank to clearly view the accounts with the attached limits, for current regular overdrafts or for overdrafts together with the limits exceeding the funds.