Introduction to Domiciliation

Domiciliation comprises two major functionalities, namely salary payments, and bills. Salary payments services are provided to the corporates and bills to all forms of bank customers and non-customers.

• Salary payments: The corporates usually prefer to pay the salaries for their employees as a direct credit into their bank account. The individual salary accounts can be held in the same bank where the corporate maintains the account, or the employees will want their credit to another bank account.
• Bill payments: Customers who use various services or utilities like electricity, telephone, insurance premium, etc. will prefer to issue a mandate to directly pay from their bank accounts. When a mandate is registered, the bill generated for a specific period as agreed with the service providers will be auto-debited from the account subject to the availability of funds.

This document deals with the following:

• Different types of the commission are taken when processing domiciliation, bills, and salary, and processing of bill payments manually, payment by cash, and payment from account, in addition to the automatic file processing.
• Salary and bill payment rules for non-customers of the bank.
• Creation of a domiciliation group with special conditions for salaried customers of the bank.
• Business validations that need to be followed at the scanning level of the file received for bills and salary payment, and also the file format naming convention for the return files.
• Processing of exceptional records, for instance, insufficient funds, which are failed during the initial process.
• The option to reverse an already uploaded salary file received and processed to the customers’ accounts.
• Capturing mismatched accounts and settlement of bill payments.